STORE POLICY

Shipping policy

How direct PURE website orders are confirmed, dispatched, and tracked.

Effective September 16, 2026

Order processing

New orders begin as Pending. Once availability and delivery details are checked, the order moves to Confirmed. We may contact you before dispatch when an address, phone number, stock item, or delivery arrangement needs clarification.

Delivery areas and fees

Delivery availability depends on your location and the couriers serving it. The delivery fee displayed at checkout applies to the order. If a rate is unavailable, checkout will ask you to contact us before ordering.

Timing

Delivery dates are estimates until a courier accepts the shipment. Weather, peak periods, address issues, and courier operations may cause delays. We will share updated information when available.

Tracking

When a courier and tracking number are assigned, they appear in your PURE account. Signed-in customers can open Tracking; guest customers may contact us with their order number.

Receiving an order

Check the parcel and items promptly. If an item is damaged, incorrect, or missing, keep the packaging and contact us with your order number and clear photos.