STORE POLICY

Returns & refunds

Tell us promptly when a direct website order arrives damaged, incorrect, missing, or defective.

Effective September 16, 2026

Report an order issue

Contact us through WhatsApp with your order number, a description of the issue, and clear photos of the item, parcel, label, and packaging. Keep the item and packaging while we review the request.

Eligible resolutions

Depending on the circumstances and applicable law, we may arrange a replacement, complete missing items, issue a refund, or offer another appropriate remedy. We may need to inspect the item or ask for additional information.

Food and opened items

For safety and hygiene, a change of mind may not qualify once a sealed food product has been opened. This does not limit remedies for defective, damaged, incorrect, or misrepresented goods under applicable law.

Cancellations

Contact us as soon as possible. Pending or Confirmed orders may be cancelled before dispatch when preparation or courier handoff has not made cancellation impractical. Shipped orders must follow the issue-review process.

Refund timing

Approved refund timing depends on the original payment method and financial provider. For cash-on-delivery orders, we will agree on a practical refund method with you.